We have a high-quality control standard to make sure all the products we ship are in perfect condition, however, a return or an exchange request is unavoidable.
We suggest inspecting your package upon arrival. In the rare case there is a damaged item, missing item or an incorrect item in the package, please contact us immediately, so we can correct any problems.
To make return/exchange service as easy as possible, please follow the guidelines below:
1: Please contact our customer service to get a return/exchange authorization and return address within 30 days upon receipt. We don't accept the returned package without authorization from customer service.
2: Only if our products have quality problems, we will accept return requests. And please allow a little bit of color and size difference, this is inevitable.
3: All returned products must be in their original condition, unworn, unwashed, with original tags and the panty protective strip intact. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be subject to refusal.
4: Please return through your local post office to avoid tax and include your filled-out return/exchange authorization form in your return package. Any lost or damage in transit is the responsibility of the customer, so be sure to keep a record of your tracking number as a reference. Please note that we do not accept packages returned using the C.O.D. service.
5: Once we have received the returned package, we will send an email notification and arrange an exchange or a refund within 7 business days.